FAQ

ORDERING

  1. How Can I Order Items?
    1. Add items to your cart.
    2. Click the “Cart” link in the upper-right side of any page. Click “Proceed to Checkout”.
    3. Proceed through checkout, clicking “Next” along the way to move to the next step.
    4. Asterisks indicate required fields during checkout – be sure to fill in these required fields so that we have all the information needed to process your order.
    5. When you reach the Order Review page, click “Submit Order” to submit your order for processing.
    6. Once your order has been submitted, you’ll see an Order Confirmation page with your web order number and order details. An email order confirmation with your final availability, pricing, and order number will be sent to the email address associated with your user ID in the My Account area.
  2. What Options do I have for Placing an Order?
    1. Add Items to Cart and proceed through the checkout process
    2. Using our Order Template, upload an order which generates a Shopping Cart then proceed through the checkout process
    3. If you have an account, you can reorder a previous order from the My Account Section
    4. You can give us a call at 1-866-679-5899 
    5. You can email your order orders@yocoat.com
  3. What Payment Options do I Have?
    1. Credit Card, Paypal, ACH Transfer
    2. Additionally, if you have a YoCoat account you can sign up for a line of Credit through Apruve (include sign up/account request link). Once approved, this will allow you to check out against the line of credit.
  4. Can I checkout as a Guest?
    1. Yes! But you’re much better off creating an account with us. You’ll get access to special offers, better pricing, reward points and so much more!
  5. How do I cancel and/or adjust an order?
    1. Yikes! We process orders really fast at YoCoat so this can be tricky. If you can call us within 30 minutes of placing an order we can do our best to help out.
  6. How do I return a product?
    1. This can be complicated due to the nature of the goods we sell. The best place to start is by giving us a call at 1-866-679-5899 and we’ll certainly see what we can do.
  7. Can I place an International Order?
    1. We love that you’re so keen to be a part of what we’ve got going on, but unfortunately, we currently only operate and sell within the domestic United States of America. If you need help outside the US, feel free to give us a call (1-866-679-5899) and we’ll happily lend a hand.

ORDER STATUS

  1. Why didn’t I receive my confirmation email?
    1. That’s strange! A good place to start would be checking your “Junk” or “Spam” folders and make sure our confirmation email didn’t end up in there.
    2. Make sure to add us to your address book: orders@yocoat.com
    3. Verify that you’ve given us the right email address in the “My Account” page (insert link)
    4. If needed, give us a call and we’ll get it all cleared up. 1-866-679-5899 
  2. How can I check my Order Status?
    1. a. This one's easy. Make sure you’re logged into your YoCoat account, head over to the My Account section and click on Orders. Next to all your orders you’ll see the most recent status update and can easily click in to see further details and track your order.
    2. ORDER STATUS LEGEND
    3. Not Yet Shipped - The order is being prepared for shipment/pickup
    4. Backordered - The order cannot be filled because not all items are currently available
    5. Partial Order Filled - Parts of the order have been picked up or given to the carrier for shipping; there are still parts of the order left to fulfill
    6. Shipped/Picked Up - The order has been filled and picked up by the customer or given to the carrier for shipping
    7. Canceled - The order has been canceled by the customer
  3. When is my Order confirmed?
    1. Once you have submitted your order. After the order has been submitted, you’ll get a confirmation email from us, including an order number, shipping dates etc.

SIGNING IN

  1. What is my username?
    1. Your email address.
  2. What is my password?
    1. Shhh...it’s supposed to be a secret! We don’t actually know your password, but if you’ve forgotten that’s not a problem. You can just reset your password from the Account Log In page.
    2. If you still run into any problems just give us a call 1-866-679-5899 
  3. Why can’t I sign in?
    1. Make sure you are registered on YoCoat. If not, go ahead and create an account.
    2. Make sure you’ve got the right email address and password - if you can’t remember either head over to the Account Log In page and reset your password. 
    3. c. If all that fails, give us a call. 1-866-679-5899 

MY ACCOUNT

  1. Why do I need to upload my Tax Exemption Certificate?
    1. As we’re sure you know, the Sales Tax Exemption Certificate allows the purchaser (that’s you) to make tax-free purchases that would otherwise normally be subject to sales tax. In order for us to sell you items tax-free, we must have a copy of your current and valid certificate on file.
    2. The expiry dates of Tax Exemption forms do vary a bit by State. For example, FL is annually but in TX, many certificates never expire. It’s crucial that you ensure your current and valid form is on file with us - but don’t worry, we’ll help remind you.
    3. If you are unable to attach your certificate during the account creation process, that’s ok, but we will need you to send us a digital copy of the certificate, prior to making your first purchase. Failure to do so may mean that you will be charged Sales Tax on your purchases.
  2. How do I update my addresses or account information?
    1. Log into your YoCoat Account and click on my account in the top right.
    2. Once there, you can manage your default address, add additional address, manage additional users (if you are an Admin User) etc.
  3. How do I add/remove additional users to my account?
    1. You must be a company admin to add additional users. If you aren’t sure, give us a call. 1-866-679-5899 
    2. Log into your YoCoat Account and click on my account in the top right.
    3. Using the left navigation menu, click “Company Users”. From this menu, you can add and/or edit as many users as you like and control their permissions and access within your account.
    4. If you need a hand just give us a call and we’ll happily get you all set up. 1-866-679-5899 
  4. How can I manage my payment methods?
    1. Log into your YoCoat Account and click on my account in the top right.
    2. Use the left navigation menu and click “Payment Methods”. From there, you can add and/or remove any payment method.
  5. How can I change my email address and/or password?
    1. Log into your YoCoat Account and click on my account in the top right.
    2. From this page you can edit your email address and set a new password if needed.
  6. What is a Requisition List?
    1. Oh, you’re going to love this! Requisition list allow you to “build” a template orders so that when the time comes and you need a top up of inventory, you can just log into your account, select the list you need and automatically add it to your cart for checkout! It’s fast and super easy.
    2. You can also turn any previously placed order into a Requisition List and save it for the future.
    3. Want to learn more? Give us a call and we’ll help you out. 1-866-679-5899 

PRODUCT INFORMATION

  1. Who can I contact for specific product questions?
    1. If you can’t find the answers or information you need on our site, give us a call (1-866-679-5899 ) and we’ll help you out.
  2. How can I get more about the Hazardous Material information on the products you sell?
    1. We always included the SDS and TDS on the individual product pages on YoCoat. If you need more information you can call us (1-866-679-5899 )
  3. I have a Hazardous Material emergency - what do I do?
    1. You can contact our Emergency Contacts at Chemtrec 1-705-527-3887 or you can contact us directly at (1-866-679-5899 ).
  4. I love YoCoat, but you guys are missing a product that I think would be great for your catalog. What should I do?
    1. Hey, We love you too! And we certainly want to do everything we can to improve your shopping experience. Email us (support@yocoat.com) and let us know what’s missing and we’ll see what we can do.

SHIPPING AND DELIVERY

  1. When will my order arrive?
    1. If you place your order and receive confirmation before 12 PM EDT we (usually) ship your order out that same day. Depending on your location an order can take between 2 - 5 business day to arrive.
  2. What Delivery options do I have?
    1. At this stage we only offer regular ground shipping. In most cases an order will arrive within 2-5 days.
  3. How does YoCoat calculate freight charges?
    1. Freight charges are calculated based on average costs of LTL by State/Zip location and the size and weight of the order.
    2. With every order we always give you the opportunity to meet a minimum order value ($3000) and once that threshold is met, freight is on us!
  4. Where do I find my tracking information?
    1. We’ll always email you with a shipping confirmation email once your order has left our facilities and tracking information will be included in that.
    2. Additionally, you can always log into your account, click on the specific order you want tracking information on and follow the link to track the order.

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